Careers

JOB DESCRIPTION

JOB TITLE:  Project Coordinator, SBTRC
REPORTS TO:  Program Director, SBTRC
PROGRAM:  Small Business Transportation Resource Center
PROGRAM PARTNER:  U.S. Department of Transportation
LOCATION:  Durham, NC
CLASSIFICATION:  Exempt
TYPE:  Full-Time
SALARY:  Not Published

POSITION SUMMARY

Provides support to the Small Business Transportation Resource Center (SBTRC) team and assists with implementing the U.S. DOT activities on behalf of small businesses. Primary goals are to provide access to opportunities, technical assistance, and financial resources to build the capacity of small businesses owned and controlled by Disadvantage Business Enterprises (DBEs).

POSITION DESCRIPTION AND JOB RESPONSIBILITIES

Business Counseling and Client Follow up

• Provide business counseling to DBEs who operate transportation-related businesses, collaborating with other resource partners when appropriate.
• Contact SBTRC clients on a consistent schedule, to follow up after counseling sessions and SBTRC educational programs. Collect impact data that measures: any increase in business sales, specific details about new contracts obtained, any hiring of new employees, bonds obtained, an increase of bonding capacity, etc.
• Enter all details about client contact and impact data into Neoserra database daily, to maintain updated information.
• Maintain SBTRC database to record each client contact and impact data, preparing reports monthly, or to update clients when requested.

Bonding Education Program (BEP)

• Design and distribute surveys to identify the needs of the small business community in target region; share results with SBTRC staff and Stakeholders.
• Provide support in developing curriculum for BEP modules, based on survey results.
• Provide assistance in implementation of planning meetings and attending BEP sessions across the SBTRC footprint.
• Provide guidance to DBEs throughout bonding application process.

Access to Capital Program

• Identify DBE clients who would benefit from small business funding.
• Assess client’s financial needs and make referrals to the most appropriate lending sources.
• Provide guidance to DBE throughout loan application process.

Women and Girls in Transportation Initiative (WITI)

• Identify opportunities for SBTRC to participate in outreach activities, advertising the WITI program to colleges, universities, and transportation entities.
• Assist in execution of WITI program, including identifying and placement of student interns and hosting at least one annual WITI event.

General Program Support

• Provide the organization with assistance and support for construction-related programming, including: consulting opportunities, disparity studies, small business survey initiatives.
• Serve as the primary contact for program inquiries: electronic, phone calls, on site.
• Make available (upon request) to SBTRC clients valuable information designed to inform and educate the community on DOT OSDBU programs, services, and opportunities.
• Identify national, state, regional and local conferences where a significant number of small businesses, with transportation-related capabilities, are expected to be in attendance.
• Perform targeted outreach activities to inform small businesses about contracting opportunities with DOT and all other DOT OSDBU programs.
• Post bid opportunities timely on the Institute Bid Opps website and other appropriate platforms.
• Maintain an inventory of DOT OSDBU informational materials for general dissemination and for distribution at transportation-related conferences, outreach events and for client education.
• Maintain all SBTRC client files: onsite clients, BEP participants and program participants.
• Manage SBTRC activities on social media platforms, create and disseminate marketing materials to mailing lists via iContact, and assist with virtual webinars.

POSITION QUALIFICATIONS

Bachelor’s degree in Business Administration or in a related field with 3 to 4 years’ experience directly related to the duties and responsibilities specified. Experience in Word, Excel and PowerPoint applications preferred. Working knowledge of business and entrepreneurship, budget and financial statements, excellent oral and written communication skills, and strong interpersonal and relationship skills. The successful candidate will have strong organizational skills and the ability to manage deadlines and comply with reporting requirements.

PROGRAM HIGHLIGHTS

• U.S. Department of Transportation is the program partner and the funding agency for the SBTRC.
• A cooperative agreement between the funding partner and the Institute details program goals, objectives and expected outcomes.
• The program service area includes the states of North Carolina, Virginia, West Virginia, Kentucky, and the DC Metro region.
• This job requires extensive travel, both in-state and out-of-state, including overnight travel.
• Collaboration between Institute programs is expected.

Interested applicants should email cover letter and current resume to:
Alyssa Mako, Executive Director, South Atlantic Region SBTRC
amako@theinstitutenc.org

JOB DESCRIPTION

JOB TITLE:  Executive Director
REPORTS TO:  Chief Operations Officer
PROGRAM:  Women’s Business Center of Charlotte
PROGRAM PARTNER:  Small Business Administration
LOCATION:  Charlotte, NC
CLASSIFICATION:  Exempt
TYPE:  Full-Time
SALARY:  Not Published

POSITION SUMMARY

Executive Director is a full-time leadership position responsible for overall coordination and expansion of the Women’s Business Center of Charlotte (WBCC) business education and financial awareness programs in the assigned region of the state to meet and exceed program deliverables.

This position is responsible for developing education and training programs that address the needs of women entrepreneurs. The ED will manage the human and financial resources of the program, develop and foster collaborative partnerships with other Resource Providers in the service area.

POSITION DESCRIPTION OF RESPONSIBILITIES

• Work with the Institute’s Executive Management team, Institute staff, and program personnel to support program operations, financial management, and collaborative objectives.
• Implement business education, financial awareness, and outreach programs to meet or exceed funder requirements, including workshop facilitation, business outreach, one-on-one client counseling, logistics planning, networking events, volunteer activities, client interaction, program creation, management, evaluation, and funder-based reporting and other required activities.
• Plan and oversee the execution of WBCC’s conferences, seminars, and education and training events focusing on the WBCC’s 12 county service areas.
• Supervise and coach staff (W-2 staff, consultants, Allies, and volunteers) with positive influence and to achieve results that are in the best interest of the Institute and the WBCC—including the hiring process, employee performance reviews, and educational opportunities.
• Recruit and establish an advisory board to support the WBCC’s vision.
• Engage in program fundraising as necessary and as approved by the Institute and SBA.
• Coordinate services and activities with other Institute' programs.
• Oversee WBCC’s financial reporting and manage WBCC budget.
• Report performance and statistical activities quarterly to SBA; and performance reports on a semi- annual basis or as needed.
• Foster partnerships between WBCC and other WBCs, state agencies, and organizations.
• Manage all marketing and publishing campaigns, WBCC newsletters, and marketing brochures aligned with the Institute's marketing guidelines and branding.
• Oversee the WBCC database, tracking counseling and training hours.
• Provide oversight of the WBCC's website content adhering to SBA guidelines.
• Represent, speak, or facilitate activities and events on behalf of the WBCC at expos, conferences, training events, funder events, and meetings.

POSITION QUALIFICATIONS

Master's degree and at least five years’ experience directly related to the duties and responsibilities specified. Experience in Word, Excel, and PowerPoint applications, web hosting, and information technology to promote program efficiencies are required. Working knowledge of business and entrepreneurship; budget and financial statements; excellent oral and written communication skills; strong understanding of organizational behavior and design; strong interpersonal and relationship skills; ability to meet deadlines; working knowledge of curriculum development. Must communicate effectively and work collaboratively with diverse audiences, both in groups and one-on-one.

PROGRAM HIGHLIGHTS

• The Small Business Administration is the program partner and the funding agency for the WBCC.
• A cooperative agreement exists between the funding partner and the Institute, which details program goals, objectives, and expected outcomes.
• The program service area includes 12 counties in North Carolina and collaboration with WBCs in the Durham, Fayetteville, and Asheville regions.
• This job requires overnight travel, including in-state and out-of-state travel.
• Collaboration between programs, state agencies, and trade organizations is required.

The above statements describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties requires.

Interested applicants should email cover letter and current resume to:
Kaye Gantt, COO
kgantt@theinstitutenc.org

JOB DESCRIPTION

JOB TITLE:  Program Associate
REPORTS TO:  Executive Director
PROGRAM:  The institute/Women’s Business Center of Richmond
PROGRAM PARTNER:  Small Business Administration
LOCATION:  Richmond, VA
CLASSIFICATION:  Exempt
TYPE:  Part-Time
SALARY:  Not Published

POSITION SUMMARY

The Program Associate provides overall programmatic support in the general operations of the Women’s Business Center of Richmond. Specific services support in the area of planning, scheduling, promotion and coordination of workshops, training sessions and facilitate in conducting such sessions. Other responsibilities include assistance in the preparing of organizational reports, publications, and other materials, as well as in scheduling meetings and arranging travel.

POSITION DESCRIPTION OF RESPONSIBILITIES

• Coordinate, plan schedule and promote various training/seminars/conferences within the Greater Richmond area inclusive of targeted counties within Virginia
• Teach webinars on various topics on entrepreneurship and business development
• Provide one-on-one consultation with clients seeking guidance in entrepreneurship
• Provide referrals and resources to assist small business owners
• Assist walk-ins and provide materials and WBC/SBA intake (Data collection) form
• Maintain and compile detailed records of all programming including seminars, workshops, Client records and economic impact
• Responsible for monthly, quarterly and year end reports on Center IC data system
• Create marketing materials for Statewide and local events, flyers, and brochures
• Market and promote upcoming seminars and services/trainings and services through social media/ email marketing campaigns and word of mouth
• Foster and develop relations with business resource partners across the state
• Assist Director with grant writing process including renewals, reporting and data compilation
• Serve as liaison for maintain and updating organizations website

POSITION QUALIFICATIONS

• Subject Matter Expertise with Business – strategy, operations, counseling
• Proficiency with web base training programs, customer relationship management, database management, etc. (ability to conduct/teach/facilitate program-based webinars)
• Proficiency with Social media platforms and management
• Professional experience with Microsoft Office Suite of Application
• Working knowledge of office equipment and information technology systems
• Able to work independently and meet deadlines and with little supervision
• Event planning experience
• Self-motivated, team player
• Flexible and able to multi-task
• Excellent organizational skills
• Excellent oral and written skills

Bachelor’s degree in business related field, with 3+ years’ experience directly related to the duties and responsibilities specified a plus. As Program Associate, skill sets include IT database management along with professional experience in Word, Excel and PowerPoint Microsoft applications. Having a strong working knowledge of business and entrepreneurship, budget and financial statements, excellent oral and written communication skills, with strong interpersonal and relationship skills is required. Experience with CenterDynamics and/or i-Contact program a plus!

PROGRAM HIGHLIGHTS

• Women’s Business Center of Richmond is funded in part through a cooperative agreement with the U.S. Small Business Administration and support from host organization, The Institute.
• Advancement, building and developing women, men, minority and veteran-owned small businesses in the Greater Richmond, Virginia area and targeted surrounding counties.
• Empower client base with tools, resources and opportunities needed to establish, stabilize and generate profits and economic growth in area communities
• Offer events/trainings that focus on women , minority and veteran owned businesses, women in construction/engineer and other non-traditional industry business ownerships

Interested applicants should email cover letter and current resume to:
Dannellia Gladden-Green, Executive Director
dggreen@theinstitutenc.org

JOB DESCRIPTION

JOB TITLE: Office Manager
REPORTS TO: Chief Operations Officer
PROGRAM: Administration
PROGRAM PARTNER: N/A
LOCATION: Durham, NC
CLASSIFICATION: Exempt
TYPE: Full Time
SALARY: Not Published

POSITION SUMMARY

This is a full time position reporting directly to the Chief Operations Officer (COO). This position supports the Executive Team and Program Directors. Hours may vary depending on the needs of the organization; however, the office manager can generally expect to work normal business hours.

POSITION DESCRIPTION OF RESPONSIBILITIES

Coordinate and monitor the overall facility management and office administration by identifying and implementing processes that increase efficiency. The major areas of responsibilities are:

• Manages the day-to-day operations of the front office
• Provide a welcoming atmosphere for staff, vendors, tenants and guests
• Co-manage staff, volunteers and interns within financial and administrative departments
• Property Management: Assist with building management including maintenance and tenant relations (Durham and Raleigh)
• Coordinate organizational policy development and system improvement, including IT
• Maintain office supply inventory, building passes and parking assignments
• Assist with processing accounts payable; processing payments and deposits
• Prepare calendars, reports, invoices, summaries and other documents
• Create, read, analyze, file, retrieve and organize organizational documents, invoices, and orders
• Manage internal IT resources and infrastructure with vendor
• Vendor management
• Equipment inventory, by location and annual audit prep
• Aid in the preparation of the annual and strategic reports
• Perform other duties as assigned

Aid all programs in the administration and execution of the program’s strategic initiatives. Support may include, but is not limited to:

• Grant application assistance, data analytics and documentation
• Event management and program compliance
• Consolidation of program data

POSITION QUALIFICATIONS

• Requires an bachelor’s degree
• A minimum of 5 years of experience in office administration, facility management, event planning, finance, accounting or bookkeeping and IT
• Proven experience in people management and proficiency in utilization of technology and office systems, software and equipment
• Have the ability to work with diverse staff, program partners, community leaders and vendors
• Possess excellent written and oral communication skills
• Can work independently with minimal supervision
• Must exhibit integrity and professionalism at all times when representing the organization
• Bilingual – English (first language) Spanish is a plus (not required)

Interested applicants should email cover letter and current resume to:
Kaye Gantt, COO
kgantt@theinstitutenc.org