Careers

ORGANIZATION: The National Institute of Minority Economic Development

PROGRAM: Women's Business Center of Central Virginia

POSITION: Executive Director

ABOUT THE NATIONAL INSTITUTE OF MINORITY ECONOMIC DEVELOPMENT:

The National Institute of Minority Economic Development exists to strengthen the asset base of diverse populations through policy, education, and economic opportunities. We do this by helping diverse small businesses, HBCUs, and nonprofit organizations to grow, thrive, create jobs, become sustainable, and be valued partners within their local communities. Our vision is economic prosperity for diverse populations and an environment in which race, gender, and geography are no longer a barrier to economic opportunity and prosperity. Our core values are trust, excellence, innovation, and collaboration. We believe that all people should have equal opportunity to participate in and contribute to our economy and civic life.

ABOUT THE WOMEN'S BUSINESS CENTER OF CENTRAL VIRGINIA:

On March 18, 2021, the National Institute of Minority Economic Development, in partnership with Virginia Union University, opened the doors of the Women's Business Center of Richmond.

The WBC Richmond provides one-on-one counseling, training, technical assistance, networking, and resources vital to the success of women entrepreneurs in the Richmond area. Services that are desperately needed as female entrepreneurs and women-owned small businesses struggle to recover during an economic downturn and worldwide pandemic.

PROGRAM HIGHLIGHTS:

• The Small Business Administration is a program partner and the primary funding agency for the WBC of Central Virginia.
• A cooperative agreement exists between the funding partner and the Institute which details program goals, objectives and expected outcomes.
• The client and program service area includes the greater Richmond, VA region which includes the surrounding counties.
• Collaboration between internal programs is expected, in addition to partnerships with community resources including state agencies, local municipalities and trade organizations.
• This job requires overnight travel including both in-state and out-of-state travel.

ABOUT THIS ROLE:

This position is responsible for the development training programs that address the needs of women and minority entrepreneurs. The position will manage human and financial resources of the organization to achieve the mission of the Women’s Business Center of Central Virginia. The position will develop and foster partnerships with other resource providers in the service area to offer collaborative, innovative and a comprehensive scope of services to meet the needs of the client.

DUTIES AND RESPONSIBILITIES:

• Provide strategic direction and guidance in alignment with the WBC’s mission and vision
• Develop training and counseling programs for women and minority entrepreneurs
• Plan and oversee the execution of WBC’s conferences, seminars and education and training events in the greater Richmond, VA region which includes the surrounding counties.
• Manage and backfill an established advisory council that supports the WBC’s vision
• Work with the Institute’s Executive Management team in support of program operations and fiscal management
• Engage in program fundraising as necessary and as approved by the Institute and SBA
• Collaborate with other Institute’s programs as well as establish relationships with other resource partners, WBC’s and governmental agencies
• Oversee WBC’s financial reporting, approve expenditures, and manage WBC budget
• Report performance and statistical activities quarterly to SBA
• Provide performance reports on a semi-annual basis, or as needed
• Approve timesheets and time out of office requests for employees
• Manage all marketing and publishing campaigns, WBCR newsletters and marketing brochures
• Oversee the WBC database, LMS and CMS
• Provide oversight of the WBCR’s website content in accordance with SBA guidelines
• Oversight of performance and time management of WBCR personnel, consultants, and contracted instructors to ensure optimization of program resources

PERFORMANCE INDICATORS:

• Advisory Council: Identify relevant subject matter experts to serve in an advisory capacity to the WBC as advocates and ambassadors of the WBC and its programming.
• HBCU Partnerships and Engagement: Develop relationships with HBCUs in the service area to engage the HBCU in the service offerings and to attract talent to the WBC.
• Fundraising: Engage in fundraising activities in compliance with SBA guidelines to support the operations of the WBC, and to meet budget and match requirements.
• Staff development and expectations: Create performance development plans in partnership with staff to promote a career growth strategy, employee well-being, and to optimize staff
talent.

WE'D LOVE TO HEAR FROM YOU IF:

In addition to a proven track record above, the successful candidate must meet the following minimum qualifications and experience requirements:

• Master of Business Administration preferred; or Bachelor’s degree in Business Administration preferred plus five years’ relevant professional experience directly related to the duties and responsibilities specified.
• Working knowledge of client relationship management database solutions is preferred.
• Demonstrated ability managing multiple tasks in a demanding environment.
• Working knowledge of community economic development, business acumen and entrepreneurship and budget and financial statements.
• Excellent oral and written communication skills.
• Strong understanding of organizational behavior and design.
• Strong interpersonal and relationship skills.
• Ability to meet deadlines.
• Working knowledge of curriculum development.
• Excellent computer skills with competencies in Excel, Salesforce and Microsoft Office Suite applications are essential.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Close vision is required.
• Employees must be licensed drivers and have regular access to an automobile.
• Employees are regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
• Employees are frequently required to type and use a keyboard.
• The employee must occasionally lift and/or move up to 10 pounds.

YOU CAN EXPECT:

• Starting salary range: $68,000 - $78,000 based on education and experience plus commission.
• A compassionate and supportive work environment.
• A competitive benefits package including paid time off and sick leave, health and dental insurance, life insurance, and the option to participate in a 403b retirement plan with employer match.
• A background check conditional for job offer. Must satisfactorily pass a national service criminal history check that includes national sex offender registry, State Police, and FBI checks.
• The Institute and the Women's Business Center of Central Virginia is an equal opportunity employer.

HOW TO APPLY:

For consideration, interested candidates must submit a cover letter and resume. Cover letters must address candidate experience and qualifications being sought. All materials should be sent to AMako@TheInstituteNC.org with e-mail Subject Title: Executive Director - WBC Central Virginia

ORGANIZATION: The National Institute of Minority Economic Development

PROGRAM: Institute Capital

POSITION: Commercial Loan Officer/Business Development

ABOUT THE NATIONAL INSTITUTE OF MINORITY ECONOMIC DEVELOPMENT:

The National Institute of Minority Economic Development exists to strengthen the asset base of diverse populations through policy, education, and economic opportunities. We do this by helping diverse small businesses, HBCUs, and nonprofit organizations to grow, thrive, create jobs, become sustainable, and be valued partners within their local communities. Our vision is economic prosperity for diverse populations and an environment in which race, gender, and geography are no longer a barrier to economic opportunity and prosperity. Our core values are trust, excellence, innovation, and collaboration. We believe that all people should have equal opportunity to participate in and contribute to our economy and civic life.

ABOUT INSTITUTE CAPITAL (ICAP):

Institute Capital provides debt and investment capital to affordable housing developers, community-based development organizations (CBDOs) and small businesses. Our goal is to revitalize and transform diverse communities through affordable housing, entrepreneurship, HBCU collaborations and community development.

As a certified Community Development Financial Institution (CDFI), Institute Capital seeks to provide high-impact lending to borrowers who cannot typically get capital from mainstream financial institutions, and who are working to create thriving economies in communities that represent the most diverse populations.

ABOUT THIS ROLE:

The Commercial Loan Officer (CLO) is responsible for developing and leading Institute Capital’s (ICAP) small business lending market and affordable housing project lending. The market includes for-profit businesses, community-based non-profit organizations, and affordable housing developers, with a targeted effort to minority, women-owned and rural businesses.

The primary role of the CLO includes relationship-based marketing of ICAP’s communitybased lending products to referral sources, to include the other programs within the Institute family, and potential borrowers throughout the Greater Charlotte-Mecklenburg area. The CLO will also be responsible for performing credit analysis, working directly with the Senior Credit Officer on loans, and presenting their loans to the Internal Credit Committee (ICC) and Board Loan Committee (BLC) as appropriate. The CLO will coordinate marketing efforts for the designated region with SVP, Operations to ensure all marketing is timely and accurate.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

LOAN ORIGINATION:

• Perform credit analysis on loan applications received through ICAP’s web-based loan platform for funding consideration, working directly with Senior Credit Officer to ensure
  loans are well-prepared for credit committee presentation.
• Provide excellent customer service, including prompt responses, basic technical assistance, and referrals to internal technical assistance programs as appropriate.
• Follow through with closing team directly after loan approval to prepare Summary of Loan Terms (SOLT) for client to initiate process and ensure a timely loan closing.

BUSINESS DEVELOPMENT AND MARKETING:

• Market ICAP’s loan products to referral sources and potential borrowers through activities including 1-on-1 meetings, presentations on such topics as financial management and financing options, in conjunction with communications staff, e-blasts and other appropriate outreach.
• Coordinate marketing activities with SVP, Operations to reach potential clients through social media outlets and other community relationships, as well as Institute programs.
• Work with ICAP admin staff to enhance and update an internal referral process for other Institute programs.
• Manage existing and build new partnerships that further ICAP’s business
  lending goals.

Perform other ICAP related duties deemed necessary.

KNOWLEDGE, SKILL, AND ABILITY:

• Demonstrate ICAP's core competencies:
  • Trust
  • Excellence
  • Innovation
  • Collaboration
• Excellent communication skills including:
  • Ability to communicate clearly and effectively, including developing a clear message and presenting ICAP’s products and programs to individuals and groups.
  • Ability to write clearly and concisely, including translating financial and numerical data into written form.
  • Ability to build effective business development networks that lead to loan deal flow and closed loans, while building long-term collaborative relationships with organizational partners and stakeholders.
  • Ability to work effectively and cooperatively in teams.
  • Proficiency with MS Word, Excel, and PowerPoint.
  • Experience with Salesforce a plus.
  • Sensitivity to issues of low-wealth borrowers and a desire to work in a racially and socially diverse organization.
  • Ability and willingness to travel within the Institute’s geographic footprint as job requires, including many day trips and some overnight travel.

•  

WE'D LOVE TO HEAR FROM YOU IF:

In addition to a proven track record above, the successful candidate must meet the following minimum qualifications and experience requirements:

• 4-year college degree preferred plus five years’ relevant professional experience in lending, finance, community economic development or related experience.
• Demonstrated ability managing multiple tasks in a demanding environment.
• Ability to explain financial terms in simple language.
• Excellent computer skills with competencies in Excel, Salesforce and Microsoft Office Suite applications are essential.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Close vision is required.
• Employees must be licensed drivers and have regular access to an automobile.
• Employees are regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
• Employees are frequently required to type and use a keyboard.
• The employee must occasionally lift and/or move up to 10 pounds.

YOU CAN EXPECT:

• Starting salary range: $55,000 - $60,000 based on education and experience plus commission.
• A compassionate and supportive work environment.
• A competitive benefits package including paid time off and sick leave, health and dental insurance, life insurance, and the option to participate in a 403b retirement plan with employer match.
• A background check conditional for job offer. Must satisfactorily pass a national service criminal history check that includes national sex offender registry, State Police, and FBI checks.
• The Institute and Institute Capital is an equal opportunity employer.

HOW TO APPLY:

For consideration, interested candidates must submit a cover letter and resume. Cover letters must address candidate experience and qualifications being sought. All materials should be sent to RMcCullough@TheInstituteNC.org with e-mail Subject Title: Commercial Loan Officer (Asheville) - ICAP

ORGANIZATION: The National Institute of Minority Economic Development

PROGRAM: The Women's Business Center of Charlotte

POSITION: Program Director

ABOUT THE NATIONAL INSTITUTE OF MINORITY ECONOMIC DEVELOPMENT:

The National Institute of Minority Economic Development exists to strengthen the asset base of diverse populations through policy, education, and economic opportunities. We do this by helping diverse small businesses, HBCUs, and nonprofit organizations to grow, thrive, create jobs, become sustainable, and be valued partners within their local communities. Our vision is economic prosperity for diverse populations and an environment in which race, gender, and geography are no longer a barrier to economic opportunity and prosperity. Our core values are trust, excellence, innovation, and collaboration. We believe that all people should have equal opportunity to participate in and contribute to our economy and civic life.

ABOUT THE WOMEN'S BUSINESS CENTER OF CHARLOTTE (WBCC):

The Institute's Women’s Business Center of Charlotte (WBCC) helps women-owned businesses start and grow.

We empower women by offering tools and support to establish businesses, stabilize their companies, generate sustainable profits, strategize for future growth and contribute to the growth and economic development of the community.

Our small business experts offer:

• Customized, one-on-one business counseling.
• Seminars and classes focused on key business topics, such as marketing, finance, certification and small business resources.
• Review and feedback on written business plans.
• Loan package preparation assistance and lender referrals.
• Certification assistance and review.
• Networking opportunities to find mutual support, access to resources and business referrals.

PROGRAM HIGHLIGHTS:

• Women’s Business Center of Charlotte (WBCC) is funded in part through a cooperative agreement with the U.S. Small Business Administration (SBA), grant from City of Charlotte, and
  support from host organization, The Institute.
• WBCC advances, builds, and develops small business owners, (Women, Men, Minorities and Veterans) in Charlotte service area of 12 counties: (Anson, Alexander, Cabarrus, Catawba,
  Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, Union)
• Fosters partnerships, affiliations, and alliances with local organizations and other resource partners
• Offers over 50 technical training sessions on various business development topics (Finance, Financial Management, Business Law, Technology, Business Resources, Certifications,
  Organizational Development) to support women, minority and veteran owned businesses, in traditional and non-traditional industry business ownerships.
• Educates and empowers client base by offering business education, tools, resources, and opportunities needed to establish, stabilize, and generate profits for the economic growth in
  the area.

ABOUT THIS ROLE:

The Program Director provides overall programmatic support in the general operations of the Women’s Business Center of Charlotte. The Program Director will work with the Executive Director to manage the planning, scheduling, promotion and coordination of an annual business conference, business education workshops, one-on-one business counseling sessions and facilitate in conducting such sessions. Other responsibilities include assistance in the preparing of organizational reports, publications, and marketing materials. The Program Director will directly supervise the Program Manager and will receive support from the Program Manager to respond to customer inquiries, organize, manage, and update client data in the client Database Management System.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Initiate and set goals for programs according to the strategic objectives of the organization.
• Work closely with Executive Director to devise evaluation strategies to monitor performance and determine the need for improvement.
• Manage, plan and coordinate, programs from start to completion involving deadlines, milestones, and processes for training/workshop/conferences across the WBCC’s Footprint.
• Oversee and/or facilitate workshops on diverse topics on entrepreneurship and business development.
• Provide one-on-one consultation with clients seeking guidance in entrepreneurship.
• Maintain and compile detailed records of all programming including seminars, workshops, conference, client records and economic impact in organization database management systems.
• Foster and develop relations with business resource partners across the state.
• Along with the Program Manager, assist walk-ins and respond to phone calls to follow WBC/SBA intake process. Provide referrals and resources to assist small business owners.
• Assist Executive Director with grant writing process including renewals, reporting and data
  compilation.
• With the support of the Program Manager, maintain the marketing strategy by creating marketing materials for events, flyers, and brochures to enhance organization’s website presence
  by promoting WBCC’s seminars and services/trainings through social media, email marketing campaigns, posting on partner websites, and word of mouth.
• Along with the Program Manager, manage the organization’s social media accounts, including Facebook, Instagram and LinkedIn.

Other duties may be assigned based on the needs of the company in any department.

WE'D LOVE TO HEAR FROM YOU IF:

In addition to a proven track record above, the successful candidate must meet the following minimum qualifications and experience requirements:

• 4-year college degree preferred in Business related field with 5+ relevant professional experience directly related to the duties and responsibilities specified.
• 3 to 5 years of entrepreneurial experience.
• Demonstrated ability managing multiple tasks in a demanding environment.
• Working knowledge of business acumen and entrepreneurship, budget and financial statements.
• Excellent oral and written communication skills.
• Strong interpersonal and relationship skills.
• Strong understanding of organizational behavior and design.
• Excellent computer skills and IT database management skills with competencies in Excel, Salesforce (CRM software), Learning Management System (LMS), graphic software and Microsoft Office Suite applications preferred.
• The successful candidate will have strong organizational skills and the ability to manage and meet deadlines and comply with reporting requirements.
• Proficiency in networking and meeting stakeholders from across the business spectrum is highly recommended.
• You are a motivated self-starter with the ability to work on multiple projects simultaneously both individually as well as in cross-functional environments, and a team player.
• You like to work in a challenging and dynamic environment that can change and improve the lives of underserved business communities.
• Strong working knowledge of business and entrepreneurship; budget and financial statements.
• Strong working knowledge of curriculum development.
• You enjoy teaching your business knowledge to aspiring and established entrepreneurs.
• Is a leader, motivator, innovator that leads by example, supports growth agenda with a strong public persona, and industry presence.
• Event planning experience.
• Proficiency with social media platforms and management.
• Demonstrated leadership managing multiple teams in a demanding environment.
• Excellent oral and written communication skills.
• Project management - accountable for managing projects as defined by funders and other key
  partners.
• Familiar and engaged with the broader Charlotte community of business, non-profit, education, and entrepreneurial community a plus. (See WBCC footprint)
• Excellent customer service & leadership skills.
• Operates in confidentiality and integrity.
• Strong understanding of organizational behavior and culture.
• Strong interpersonal and relationship skills.
• Able to work independently and meet deadlines with little supervision.
• Able to work on a flexible schedule to meet the needs of the clients and community.
• Great problem-solving skills.
• Exhibits a willingness to learn and develop.
• Possess the following skills, including but not limited to: Telephone System, Computer Skills, Internet Skills, Tech and social media savvy, MS Office Suite, Microsoft 365, Adobe Pro DC,
  Cloud Applications, Mathematic/Statistical Data, Customer service, Marketing, Software Database Management System.
• Candidate must be able to lift at least 25lb, carry material to and from training sessions.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Close vision is required.
• Employees must be licensed drivers and have regular access to an automobile.
• Employees are regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
• Employees are frequently required to type and use a keyboard.
• The employee must occasionally lift and/or move up to 10 pounds.

YOU CAN EXPECT:

• Starting salary range: $55,000- $65,000 based on education and experience.
• A compassionate and supportive work environment.
• A competitive benefits package including paid time off and sick leave, health and dental insurance, life insurance, and the option to participate in a 403b retirement plan with employer match.
• A background check conditional for job offer. Must satisfactorily pass a national service criminal history check that includes national sex offender registry, State Police, and FBI checks.
• The Institute and WBCC is an equal opportunity employer.

HOW TO APPLY:

For consideration, interested candidates must submit a cover letter and resume. Cover letters must address candidate experience and qualifications being sought. All materials should be sent to RGonzalez@TheInstituteNC.org with e-mail Subject Title: Program Director - WBCC

ORGANIZATION: The National Institute of Minority Economic Development

POSITION: Administrative, Compliance and Closing Support Specialist

ABOUT THE NATIONAL INSTITUTE OF MINORITY ECONOMIC DEVELOPMENT:

The National Institute of Minority Economic Development exists to strengthen the asset base of diverse populations through policy, education, and economic opportunities. We do this by helping diverse small businesses, HBCUs, and nonprofit organizations to grow, thrive, create jobs, become sustainable, and be valued partners within their local communities. Our vision is economic prosperity for diverse populations and an environment in which race, gender, and geography are no longer a barrier to economic opportunity and prosperity. Our core values are trust, excellence, innovation, and collaboration. We believe that all people should have equal opportunity to participate in and contribute to our economy and civic life.

ABOUT INSTITUTE CAPITAL (ICAP):

Institute Capital provides debt and investment capital to affordable housing developers, community-based development organizations (CBDOs) and small businesses. Our goal is to revitalize and transform diverse communities through affordable housing, entrepreneurship, HBCU collaborations and community development.

As a certified Community Development Financial Institution (CDFI), Institute Capital seeks to provide high-impact lending to borrowers who cannot typically get capital from mainstream financial institutions, and who are working to create thriving economies in communities that represent the most diverse populations.

ABOUT THIS ROLE:

Reporting to the SVP Operations, the Administrative, Compliance and Closing (ACC) specialist will work directly with the SVP, Operations to ensure daily administrative activities are managed, loan clients are served with any technical assistance, support the team with preparing for events, and other lending related tasks. The ACC Specialist will collaborate with relevant members of the ICAP Team to continually support them and their clients on an as needed basis with any technical assistance.

Additionally, the ACC specialist will have the responsibility to work with the Closing and Compliance Manager to ensure all loans files are complete within ICAP’s policy guidelines and ensure all related compliance requirements are met regarding ICAP’s funding sources relating to lending. It is expected that the ACC specialist will be skilled in project management, possess in-depth knowledge of Excel, can work in a hybrid work environment, and can work in a close teamwork atmosphere. The ACC specialist will also support the Closing and Compliance Manager with enrolling eligible loan clients in various partner programs such as NALCAB, CornerSquare, SSBCI and SBA CA.

POSITION DESCRIPTION OF ESSENTIAL DUTIES AND RESPONSIBILITIES (50%):

During the six-month period, the ACC specialist will perform the following duties:

• Receive client inquiries for lending and provide feedback
• Maintain loan tracker and create slide deck for quarterly meetings
• Order supplies as needed for team
• Prepare deed releases as needed
• Obtain ICAP mail from Box in Fiscal office and respond accordingly
• Other duties as assigned

COMPLIANCE SUPPORT (50%):

This role is primarily in the support position of the Compliance/Closer Officer but may support other key ICAP Team members at times as it relates to lending. Compliance is a key factor to lending and funding responsibilities and will need to be monitored to ensure the team has clean Job Description 2023 Page 2 audits annually and maintains good relationships with its founders. The responsibilities are listed below but may change as needed for ICAP to remain in compliance.

Responsible for implementation of a monitoring system to track various documents and ensure completion thereafter as listed below:

• Loan documents follow up after application
• Tax Return review and request (annually)
• Monitor insurance coverage, on collateral, key man, liability
• Obtain annual PFS renewals
• Insure those titles have been received and show the appropriate lien positions
• Provide feedback in weekly portfolio meetings
• Track pre-closing documents (process appraisal requests for real estate loans, track performed inspections and environmental questionnaires, pull SOS – Cert of Good Standings)
• Enrollment of loan clients in credit enhancement products

PRIMARY AREAS OF FOCUS

• Administration
• Loan document tracking and compliance
• Technical Assistance
• Client management

WE'D LOVE TO HEAR FROM YOU IF:

In addition to a proven track record above, the successful candidate must meet the following minimum qualifications and experience requirements:

• Bachelor’s Degree preferred or at least five years’ professional experience in counseling/consulting, business technical assistance and program development.
• Demonstrated leadership managing multiple tasks in a demanding environment.
• Project management - accountable for managing projects as defined by key partners.
• Ability to explain financial terms in simple language.
• Excellent computer skills with competencies in Excel, Salesforce and Microsoft Office Suite applications are essential.
• Knowledge of Canva a plus

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Close vision is required.
• Employees must be licensed drivers and have regular access to an automobile.
• Employees are regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
• Employees are frequently required to type and use a keyboard.
• The employee must occasionally lift and/or move up to 10 pounds.

YOU CAN EXPECT:

• Starting pay range: $14-$16 per hour based on education and experience.
• A compassionate and supportive work environment.
• A competitive benefits package including paid time off and sick leave, health and dental insurance, life insurance, and the option to participate in a 403b retirement plan with employer match.
• A background check conditional for job offer. Must satisfactorily pass a national service criminal history check that includes national sex offender registry, State Police, and FBI checks.
• The Institute and Institute Capital is an equal opportunity employer.

HOW TO APPLY

For consideration, interested candidates must submit a cover letter and resume. Cover letters must address candidate experience and qualifications being sought. All materials should be sent to RMcCullough@TheInstituteNC.org with e-mail Subject Title: ACC Specialist - ICAP