Reimagining business processes by leveraging technology and automation can improve your business productivity and efficiency. Technology helps increase the efficiency of systems, products, and services. It also helps track and streamline processes, maintain data flow, and manage contacts and employee records. In fact, this increased efficiency in operation helps reduce costs as well as enable the business to grow rapidly. Small businesses can embed technology into key areas by automating stressful, burdensome tasks allowing employees to focus on more meaningful activities and enhance customers experience. In this session you will: • Identify your customer’s journey to evaluate areas of improvement • Assess technology equipment and software utilized for your business • Provide feedback of how to enhance your business processes with technology

Speaker(s): Linda Hughes and Adrian Marable

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