Hosted by The Women’s Business Center of Charlotte.
Topic: Build a World-Class Remote Customer Service Team
• Understand their customer’s needs in a digital space
• How to build a world-class online customer-service team
• Understand the difference between customers service behaviors needed face-to-face and online
• Create a robust digital customer plan that has equal to greater impact as face-to-face interaction
• Identify and apply the right online customer service metrics
Speakers: Melissa Nixon